What sizes do the harnesses and collars come in?
To make sure your dog’s gear fits just right, measure around their neck for collars and around their chest for harnesses. Our heavy duty dog harnesses and collars are designed with overlap between size ranges, so there’s always a comfortable fit. Check our size guide below for chest and neck measurements before ordering.
Are your harnesses suitable for dogs that pull?
Yes! Our no-pull dog harnesses feature a front D-ring attachment that reduces pulling and gives you more control, especially with strong or large breeds.
What materials are your dog harnesses, collars, and leashes made from?
Every product is made from durable nylon webbing with soft neoprene padding for comfort, reinforced stitching, and strong alloy hardware...never plastic or velcro.
What are the buckles and clips made from?
Our clips, buckles, and fittings are crafted from strong alloy hardware (no plastic or velcro) for maximum durability and safety.
Is the hardware rust-proof and weather-resistant?
Yes. Our alloy hardware is designed to be weather-resistant and rust-proof with proper care, making it reliable for everyday use outdoors.
How long does shipping take within Australia?
Orders are dispatched Monday to Friday (9:00am – 4:00pm AWST). Please allow 2–3 business days from order confirmation for processing and quality checks. Delivery times vary depending on location in Australia. Orders placed on weekends or public holidays are processed the next business day.
What is the minimum spend for free shipping?
We offer free shipping Australia-wide on all orders over $100 AUD.
Do you ship internationally?
Currently, Furry Pal Co. ships Australia-wide only. We are planning to expand with international shipping for dog accessories soon.
Can I track my order once it’s shipped?
All orders are sent via trackable shipping with Australia Post. You’ll receive a tracking number and link via email once your order has been dispatched.
Is your packaging eco-friendly?
Yes, we use eco-friendly packaging for all dog harnesses, collars, and leashes, so your order is safe for your dog and kinder to the planet.
What is your return policy?
If your item is faulty, incorrect, or the wrong size, we’re here to help. Returns and exchanges are accepted if the item is unused and in original condition. Simply contact our Customer Support Team at support@furrypalco.com.au with your order number and details to start the process.
Can I mix and match colours in a bundle?
Our bundles are colour-matched sets and cannot be mixed.
Will you release more colours and sizes soon?
Yes! We regularly add new dog harness colours and sizes. Sign up for our newsletter to be the first to know.
How do I clean my dog collar or harness?
Hand wash your dog harness or collar with warm soapy water, then air dry. This helps keep your products fresh and long-lasting.