Refund policy

Refunds and Returns Policy

At Furry Pal Co, we want you (and your furry friend!) to love every purchase. If for any reason you’re not completely satisfied, we’re here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

- The item must be in the same condition you received it — unused, unworn, with all tags attached, and in its original packaging.

- You must provide the receipt or proof of purchase.

To initiate a return, please contact us at admin@furrypalco.com.

All returns must be sent to the following address:
7 Battersea Road, Canning Vale WA 6155, Australia.

Once your return request is approved, we’ll send you a return shipping label and clear instructions on how to send your item back.
Please note: Items returned without prior approval will not be accepted.

If you have any questions about returns, don’t hesitate to email us at admin@furrypalco.com.

Damaged or Faulty Items

Please inspect your order upon arrival and contact us right away if you receive a defective, damaged, or incorrect item.

If an item is faulty or damaged:

- Email admin@furrypalco.com within 7 days of receiving your order.

- Include your order number, contact details, a brief description of the issue, and photos of the damage or fault (if possible).

We’ll assess the issue and do our best to make it right.

If the original item, size, or colour is in stock, we’ll send a replacement.
If the item is unavailable, we’ll contact you to arrange either:

- An alternative product of equal value, or

- A full refund (including original shipping costs).

Bundles and Kits

If you return an item purchased as part of a bundle or kit, the items you keep will revert to their full individual prices when calculating your refund, as the bundle discount will no longer apply.

If you’re exchanging an item for a different size, we’ll happily honour the original bundle price for the replacement.
Please note this offer does not apply if you choose a different colour or product.

Custom Name Patches are non-returnable and non-refundable, as they are personalized items that cannot be resold or restocked.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to complete the transaction and display the funds.

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at admin@furrypalco.com.